Name: Review
Item: J.C. Robinson & Sons
Rating: 5
Author: David Barnes

Here are seven things that make us J.C. Robinson

We’re skilled
J.C. Robinson & Sons is ready to create a cost-effective custom plan to keep your home comfortable and efficient. We carry a full line of high-quality products and employ 50 staff, many of whom have been with us for their entire careers. With 30 staff devoted only to service and installation, J.C. Robinson & Sons possesses more knowledge in-house than any other heating and cooling specialist in the area.

We’re experienced
J.C. Robinson & Sons is run by a member of the family’s fourth generation, Courtney Robinson. In business since the 1920s, we have earned our place as the heating and cooling supplier of choice in Ottawa.

We’re equipped
Our expert sales people and service technicians work with a wide range of tested and trusted products, delivering heating, cooling, and home comfort solutions that are second to none. J.C. Robinson & Sons is eastern Ontario’s largest and oldest York dealer. We’ve been with York since the 1960s, so we know the products like the back of our hand.

We’re local
When you call J.C. Robinson & Sons, you don’t play the call centre game. The people who pick up the phone—night or day—are talking to you from Ottawa. Guaranteed. It’s one more reason we’re the most responsive heating and cooling specialist in the area.

We’re responsive
When your equipment breaks down, our sales and service staff are standing by to take your next call or e-mail.

We’re independent
At J.C. Robinson & Sons, we make our own decisions. Over the years, many of our competitors have been bought by national and international companies. Our choice to stay independent has enabled us to remain highly responsive to our Ottawa clients.

We support our community
We strongly believe that if you work in a community you should give back to that same community. We have chosen to donate for over 30 years to the United Way of Ottawa. We trust the United Way to find the right organizations that use our donations to identify and help solve the biggest social problems facing our community today.

What Our Customers Say:

I have a wall-mounted air conditioner that had a musty smell. I called several companies in Ottawa to see what could be done about the matter. I found J.C. Robinson and Sons to be the most informative and knowledgeable. They sent out a technician to do the work which involved a thorough cleaning and fixing the drain line. He explained to me how the system works and what to do to minimize the probability of this problem happening again. I am very pleased with the professionalism and honesty of this company.Emmanuel M

J.C. Robinson is a great company. I bought a furnace from them that ran for 10 years before it had a problem. I called and talked to a real person. Then the technician called me and walked me through some troubleshooting before he even came over to make sure I even needed a visit. When he did come he explained all my options to me and wasn’t pushy. He even showed me how to make my furnace run more efficiently. You get personal, high-quality service from a local family company. If I ever need a furnace or A/C again I wouldn’t bother looking anywhere else.Sarah C

Heating Service in Ottawa, ON | HVAC Repair

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I found the COVID protocols that JC Robinson had in place were excellent – they called before their tech arrived to ensure that we were healthy and well, and asked us to be masked if at all close to the tech, and to keep distant. The tech was great – he fixed my condensate pump by cleaning it and performed regular maintenance and my furnace is now purring like a kitten (and it definitely sounded a little grumpy before this maintenance visit). So happy with this interaction, I’ll definitely use them again.

Heather Hurley

I have been using JC Robinson for 10 years now, and have had recurring yearly maintenance contracts with them. They are responsive, professional and fair. I had to make an emergency call last night and Tom came to make sure there was no gas leak. He was great- he came quickly, was thorough and made us feel safe to stay in our house.

Josee witherow

J. C. Robinson Ltd. has done an excellent job for us. They came quickly on December 23rd when we had no heat and visitors for XMAS. In these days when we hear about exploitive furnace maintenance contracts, we feel fortunate to deal with a company that is so professional and pleasnat.

Tim O'Leary

My furnace was out on one of the coldest mornings in January. I called J.C Robinson…they were able to get someone to my house in hours (even though I have no contract with their company) Caril came to my house was prompt and courteous …and had my furnace online in less than an hour!!! Fantastic!

Andrew Smith

JC Robinson, installed our furnace 10 + years ago. They have been doing the maintenance all these years. The quality of service has been excellent.
Our service person, Paul, has been servicing our home for 5+ years. He is excellent at informing us about what he is doing. He always arrives on time, and writes the best work service orders we have ever seen. If we have an issue, we pull out the paperwork he created on his last visit. If Paul is not available, the new person has all the information they need, to proceed with their work.
Linda and Ian Gadbois

Linda Gabdois

I was very pleased that Robinson’s were able to schedule our annual furnace inspection within a reasonable time after my call. Their technician, Paul arrived right on time and began his work immediately. I was impressed by the short time that he took to complete the job. He even replaced the furnace air filter when he noticed that it was needed. This was another example of the good service we have received for many years as a Robinson’s customer.

David Barnes

The technician was very friendly and professional. When I asked him if my furnace needed to be replaced, he was honest and said it was working perfectly fine. He could have tried to upsell me on something I didn’t need but he didn’t. I was very impressed with their customer-first approach.

Caitlyn Clement

Joseph and Zack did an excellent job in installing our new furnace. They were very professional and and when they were finished they cleaned up the area. They answered any questions that I had and provided some insight on how the furnace worked. We were very happy with their work and would recommend this company to anyone.

Keith Mann